Onboarding Specialist

Migaru AI builds an AI-native CRM that reads a sales team's email, calendar and calls to keep accounts, contacts and deals current automatically, drafting follow-ups and sequence steps for review rather than requiring manual data entry. We're hiring an Onboarding Specialist to help new customers get set up, connect their tools, and see value quickly during their first weeks on the platform.

What you'll do

• Guide new customers through connecting their email, calendar, Slack, and call recording tools to Migaru
• Run onboarding calls and walkthroughs that help teams configure accounts, deals, and workflows correctly from day one
• Troubleshoot setup issues, duplicate records, and integration questions during the onboarding period
• Build and maintain onboarding materials, checklists, and guides that reduce time-to-value for new accounts
• Partner with sales and customer success to ensure a smooth handoff from signed deal to active, engaged user
• Track onboarding milestones and flag accounts at risk of stalling before they go live

What we're looking for

• Experience in a customer-facing onboarding, implementation, or support role, ideally at a SaaS company
• Comfort explaining technical setup steps (email/calendar integrations, permissions, data imports) to non-technical users
• Strong written and verbal communication skills, with the ability to run a clear, structured onboarding call
• Organized and detail-oriented, able to manage multiple onboarding accounts at once
• Comfortable working with CRM or sales tools and learning new software quickly

Nice to have

• Prior experience onboarding customers onto a CRM or sales tool specifically
• Familiarity with tools like Gmail/Outlook, calendar systems, or Slack integrations