Support Engineer

Migaru AI builds an AI-native CRM that automatically files emails, calendar events, and call transcripts against the right accounts, contacts, and deals, keeping the sales record current without manual data entry. We're looking for a Technical Support Engineer to help our customers get the most out of the product, troubleshoot issues across integrations like Gmail, Outlook, calendar, Slack, and call notetakers, and be a key voice between customers and our product and engineering teams.

What you'll do

• Respond to customer support requests via email, chat, and/or ticketing system, diagnosing and resolving technical issues in a timely manner
• Troubleshoot integration issues involving email providers, calendars, Slack, and call recording/notetaking tools
• Reproduce reported bugs, document steps to reproduce, and work with engineering to prioritize and resolve them
• Write and maintain help center articles, troubleshooting guides, and internal knowledge base content
• Monitor system health and escalate recurring or high-impact issues to the appropriate internal team
• Communicate clearly with customers about the status of their issues, setting expectations and following up until resolution

What we're looking for

• 2+ years of experience in a technical support, customer support engineering, or related role, ideally supporting a SaaS product
• Strong troubleshooting skills and comfort working with APIs, integrations, and web application logs
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
• Experience with support tooling such as help desk/ticketing systems
• Familiarity with email platforms (Gmail, Outlook), calendar systems, and collaboration tools (Slack) a plus
• Ability to work independently, prioritize across multiple open issues, and stay calm under pressure

Nice to have

• Experience supporting a CRM, sales, or go-to-market software product
• Basic SQL or scripting skills for investigating data issues
• Experience contributing to a knowledge base or writing customer-facing documentation