HR Service Center Representative

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Job Title:

HR Service Center Representative 2

Department:

Human Resources | Core Services Shared Services

Your Next Chapter:

Welcome to a fast-paced, people-centered environment where every day brings something new. As part of our HR Service Center team, you will be at the heart of employee support—fielding a high volume of inbound calls, written inquiries, and in-person interactions from a broad audience that includes faculty, staff, student employees, retirees, and prospective hires. Whether it is a quick question or a complex situation, you’ll be the first line of guidance, empathy, and resolution.

This is a hybrid role, combining remote work with on-site responsibilities in a fast-paced call center environment. Our team operates Monday through Friday from 8:00 AM and 5:00 PM – offering a stable schedule that supports a healthy work-life balance. You’ll collaborate closely with a tight-knit group of professionals who support each other, share knowledge, and celebrate wins—big and small.

We’re looking for curious problem-solvers who thrive on learning and love helping others. If you're a self-starter who can stay calm in unpredictable situations, handle sensitive conversations with grace, and bring a friendly, professional demeanor to every interaction, you’ll fit right in. This role is perfect for someone who enjoys variety, values teamwork, and wants to make a real impact through meaningful human connection.

Your Day-to-Day

• Serves as the primary contact for incoming HR and payroll-related inquiries via phone, email, mail, in-person and Self Service. Provides timely and accurate support to a wide range of individuals—including current and former employees, retirees, their dependents, and external partners. Resolves issues of low to moderate complexity independently and escalates more complex matters to the appropriate Service Center resources, ensuring consistent and precise handling of every inquiry. Provide guidance on university policies, benefits, payroll, and employment procedures.
• Maintain confidentiality while handling sensitive employee information.
• Assist with onboarding and offboarding processes.
• Partner with HR Shared Services teams to navigate and resolve complex inquiries, ensuring seamless coordination and accurate resolution across HR functions.
• Support HR initiatives and contribute to process improvements.

The Ideal Candidate Will Have:

• High school diploma or equivalent
• Minimum 1 year of experience in human resources, customer service, and/or inbound call center.
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, Workday, and case system platforms

Bonus Points If You Have:

• Advanced training or education in a related field.
• Background in shared services, call center, higher education, or related industries such as insurance.
• Familiarity with Workday or similar HR systems.

Additional Information:

To Apply:

Please submit your resume and a cover letter as part of your application.

In your cover letter, we’d love to hear about:

• Your relevant experience – Describe previous customer service roles (e.g., retail, call center, administrative support).
• The soft skills that make you a great fit.
• Any transferable skills or experiences that you believe would add value to this role.

We are excited to learn more about you and how you see yourself contributing to our team!

Interested in knowing more about HR at OSU? Check out our website by clicking here.

Salary Range: $18.37-$23.99*

Function: Human Resources

Sub-function: HR Service Center

Career Band: Individual Contributor – Technical

Career Level: T2

Working at Ohio State comes with a great mix of rewards and benefits. From competitive pay and top-notch health coverage to retirement plans, tuition help, and leadership training—we have got you covered. You will also enjoy access to on-site childcare, campus sports, arts events, and more. Check out all the details at hr.osu.edu/benefits.

*The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the candidate’s qualifications.

Location:

Gateway C (0863)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.