HR Administrator

Main Work Location: Historic Stanford Campus

Schedule: Hybrid (at least 3 days per week on site)

Budgeted Salary Range: The expected pay range for this position is $29.87 to $37.57 per hour. 

To be considered, please include a cover letter and resume in your online application.

Position Summary

The Offices of the President and Provost (PPO) Human Resources team seeks an experienced and talented Human Resources Administrator to provide operational and administrative support across a broad range of human resources functions. Under the direct supervision of the HR Business Partner and Director of HR, the HR Administrator will often be the first point of contact for most human resources inquiries, providing timely and responsive service to employees and managers while escalating complex or sensitive matters to more senior HR team members or subject matter experts. This role will support the ongoing transition to new HRIS Oracle system and align processes with the university’s new service delivery model.

The Offices of the President and Provost at Stanford University plays a key role across the university by supporting 16 independent organizations, each reporting directly to the President or Provost. The work at PPO is dynamic and fast paced with many opportunities to learn and grow. The ideal candidate will have excellent detail orientation and the ability to learn quickly and take initiative. In addition, the candidate should be highly collaborative, data-savvy, and comfortable managing projects and workflows.

Your specific responsibilities include:

• Process a variety of HR transactions including but not limited to new hires, terminations, personnel changes, status changes, supplemental payments, and onboarding and offboarding transactions, ensuring compliance with Stanford policies
• Review timecards at the end of each pay period
• Research and resolve records, payroll and/or other human resources inquiries. Refer more complex issues to HR Business Partner
• Serve as a resource on onboarding, offboarding and payroll issues and effectively communicate human resources policies and explain human resources processes and procedures. Partner effectively with HR Service Center, HR Business Partners, finance specialists and Stanford University Payroll to resolve issues.
• Maintain personnel files
• Handle highly sensitive and confidential information with discretion.
• Develop and apply a solid knowledge of University policies and practices related to onboarding and offboarding procedures.

In addition to the minimum requirements, the following skills and experience are preferred: 

• Two years of experience in Human Resources is preferred.
• Ability to work independently and without close supervision.
• Strong computer skills, including Microsoft Office suite (Outlook, Word, and Excel). Familiarity with human resource management systems, such as Oracle HRIS systems.

Core Duties:

• Compensation and benefits: Process compensation-related transactions and respond to benefits-related questions using standard operating procedures and university guidelines and policies, including salary actions, bonuses, and other supplemental pay. Escalate unique and/or complex compensation and benefits requests to the supervisor or more senior HR team members.
• Disability and Leaves / Workers’ Comp: Answer routine questions and explain applicable disability/leave (DLS) and workers’ compensation (WC) procedures to employees and managers. Generate related correspondences. Coordinate with DLS and/or WC specialists when appropriate.
• HRIS/People Analytics: Support data entry, and record retention. Generate standard reports utilizing the HCM system for purposes of compliance, audit, and metrics.
• Performance Management: Support the tracking of performance appraisal forms. Run reports and provide updates to more senior HR team members on completion rates. Assist with inquiries related to the performance management program and technology as needed.
• Talent Acquisition: Support the candidate experience including job postings, application reviews, interview scheduling, collecting rater feedback, disposition of candidates, etc. Assist in coordinating the onboarding and exit processes for staff. Liaise with central university offices as needed.
• Transactions: Process high volume HR transactions in the HCM system using standard operating procedures and university guidelines for multiple types of HR transactions, including hiring, personnel changes, reclassifications and related activities.
• Process centralized operational work for all school and VP areas including, but not limited to, Tuition Grant Program applications, background checks and compliance, benefit contribution payroll adjustments, retiree records, Welcome Center hiring and enrollments, contributory retirement accounts for rehires, etc. Respond to employee questions and perform corrections for these same university-wide operational processing functions.
• Maintain personnel and human resources-related files.
• Maintain consistency with Stanford HR policies, procedures and requirements, and applicable local, state and federal laws.
• Participate and foster an inclusive workplace culture where all employees feel valued, respected, and empowered.
   

Minimum Education:

Associate Degree or combination of education and relevant experience.

Minimum Experience:

0-2 years of administrative or customer support services experience preferred.

Knowledge, Skills and Abilities:

Technical competencies:

• Strong accuracy and attention to detail; strong proficiency with business applications, Microsoft Office suite, Google suite, etc.; demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.
   

Trust and Accountability

• Performs job with the broader goals in mind.
• Helps and supports fellow employees in their work to contribute to overall organization success.
• Consistently meets expected deadlines for deliverables and job responsibilities.
• Relates to people in an open, friendly, and professional manner.
• Maintains confidentiality of sensitive information.
• Guards the handling of sensitive or high-risk information appropriately.
• Develops a knowledge and understanding of different cultures and backgrounds.

Operational and Organizational Insights

• Demonstrates an understanding of the organization's functions and responsibilities.
• Identifies individuals who have the technical expertise to respond to inquiries on specific topics.
• Identifies opportunities based on unique cultural needs.
• Keeps current on formal and informal reporting relationships.
• Exhibits a desire to learn new technology with the goal of making HR processes and services more efficient.

Customer Focus

• Gains insights into customer needs.
• Builds and delivers solutions that consistently meet customer expectations.
• Communicates frequently with customers.
• Consistently meets Service Level Agreements (SLAs).
• Develops customer relationships.
• Owns customer issues, request fulfillment, and follow-up.
• Seeks customer feedback.
• Is able to articulate benefits of work to customers.

Communication

• Attentive listening.
• Often asks clarifying questions.
• Regularly understands objectives.
• Can tailor style and message to fit audience and does this semi-regularly.
• Understands the importance of engaging the audience.
• Produces clear written and verbal communication.
• Responses are generally timely and helpful.
• Openly shares information to manager and team to stay aligned with work progress.

Collaborative Problem Solving

• Delivers work products effectively in the field of service, utilizing standard tools and methods, while proactively seeking continual improvement.
• Conducts thorough root cause analysis and demonstrates effective problem-solving skills through asking pertinent questions and restating problems as needed.
• Demonstrates the ability to scope solutions based on available resources and timelines, working with some guidance and ensuring accuracy and technical soundness.
• Swiftly produces accurate documentation, while also conducting effective quality checks and testing of work.
• Collaborates with others to share information, achieve goals, and maintain positive and productive relationships, while also building networks across teams.
• Handles conflict in a professional and positive manner, remaining attentive to the attitudes and ideas of others and fostering collaborative working relationships regardless of individual differences.

Courage

• Makes informed, timely and effective decisions, distinguishing between relevant and irrelevant information, and consulting others, when appropriate.
• Accepts that change and uncertainty are a normal part of the work environment.
• Maintains an awareness of goals and objectives and navigates solutions towards desired ends, while maintaining relationships and supporting consensus.

Exhibiting Leadership

• Upholding organizational values and promoting a culture of fairness, respect, and inclusion.
• Communicating with compassion, empathy, and sensitivity to the emotions and experiences of others.
• Experimenting with new ideas, technologies, and approaches to enhance HR processes and practices.
• Treats all individuals with respect regardless of individual differences (e.g., race, gender, age, ethnicity, physical capabilities/disabilities, sexual orientation, religion).