Product Manager

Verdacert is a certified translation company serving immigration applicants, law firms, universities, and medical providers, with a network of native-speaker reviewers across more than 100 languages, including Arabic, Farsi, Urdu, Pashto, and Dari. We're looking for a Product Manager to help shape the products behind our certified and non-certified translation offerings, from the document upload and quoting experience through delivery of USCIS-ready translations.

What you'll do

• Define and prioritize the product roadmap for our translation ordering, quoting, and delivery workflows
• Partner with engineering and design to ship features that improve speed, accuracy, and reliability for customers submitting time-sensitive documents
• Gather and synthesize feedback from customers, reviewers, and internal teams to identify the highest-impact improvements
• Write clear product requirements, user stories, and acceptance criteria for engineering handoff
• Track key product metrics (turnaround time, order volume, customer satisfaction) and use data to guide decisions
• Coordinate launches across engineering, support, and operations to ensure smooth rollouts

What we're looking for

• 3+ years of experience in product management, ideally at a company with an operational or service-driven product
• Demonstrated ability to translate customer needs and business goals into a prioritized product roadmap
• Strong written and verbal communication skills, including experience writing specs and working cross-functionally with engineering and design
• Comfort working with data and metrics to inform prioritization and measure impact
• Experience shipping consumer-facing or B2B web products from concept through launch

Nice to have

• Experience with document-heavy, compliance-sensitive, or trust-and-safety products
• Familiarity with translation, localization, or legal/immigration services industries
• Experience working with marketplaces or two-sided workflows involving vendors or reviewers