UX Researcher

ABA Rank is an independent directory and ranked index of ABA clinics, software, and service vendors, helping buyers find and compare providers using a transparent, disclosed scoring methodology. We're looking for a UX Researcher to help us better understand how buyers (clinic owners, BCBAs, and operators) and providers use our directory, search, filtering, and matching tools, and to bring evidence-based insight into how we design and improve those experiences.

What you'll do

• Plan and conduct qualitative and quantitative research (interviews, usability testing, surveys, diary studies) with buyers and providers using the platform
• Partner with product, design, and engineering to identify research questions tied to key flows such as search, filtering, provider profiles, and the matching/RFP process
• Synthesize findings into clear, actionable insights and present them to cross-functional stakeholders
• Build and maintain a repository of research findings, personas, and journey maps to inform ongoing product decisions
• Design and run usability studies on new features before and after launch to validate design decisions
• Advocate for user needs throughout the product development lifecycle, balancing user goals with business objectives

What we're looking for

• 3+ years of experience in UX research or a related applied research role
• Demonstrated experience with a range of research methods, including moderated and unmoderated usability testing, interviews, surveys, and card sorting
• Strong analytical skills with the ability to synthesize qualitative and quantitative data into clear recommendations
• Excellent communication skills, with experience presenting research findings to designers, product managers, and executives
• Experience working closely with design and product teams in an agile environment
• Comfort working independently and prioritizing research efforts across multiple concurrent projects

Nice to have

• Experience researching two-sided marketplaces or directory/search products
• Familiarity with research tooling such as UserTesting, Dovetail, or similar platforms
• Background in B2B or healthcare-adjacent research contexts