We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
SAP Max Success Plans
With the increasing accuracy and speed of technologies, businesses have a distinct opportunity to generate record profits and create new business models that wow customers and employees. To achieve such breakthrough outcomes, companies need to make sense of a growing volume of data, move to cloud, process the business data with state-of-the-art AI capabilities, achieve operational excellence, and innovate with relentless speed and continuity by sticking to the Clean Core principles. Any business that addresses these requirements well is what SAP calls an Intelligent Enterprise. SAP Success Plans are designed to help our customers succeed as an Intelligent Enterprise.
SAP Max Success Plans offer customers the highest level of engagement available within SAP, supporting digital transformations, implementation projects, creating best-run operations, as well as initiating innovation opportunities. The engagement is a tailored, multi-year partnership with our customers. Through this offering, customers, in collaboration with our partners, gain access to SAP global teams of experts across all cloud product and solution portfolios. Our main goal is to ensure customers maximize the value of their SAP cloud solutions.
ROLE DESCRIPTION
A Success Plan Manager is responsible for defining and orchestrating Cloud Services for customers with a Max cloud subscription. As a trusted advisor, you play a crucial role in the setup and execution of the customer transformation roadmap with SAP Cloud Services.
Based on your SAP track record, you bring both functional and/or technical expertise together with strong coordination skills to orchestrate SAP global teams and specialists, creating tangible business outcomes for our customers. The Success Plan Manager effectively combines the responsibilities of a Portfolio Manager (identifying and prioritizing Cloud Services with customers) and a Service Delivery Manager (ensuring Cloud Services are delivered as contracted).
KEY AREAS OF RESPONSIBILITIES AND TASKS
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Lead Max Success Plan engagements.
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Drive adoption and optimization across all customer SAP cloud solutions.
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Analyze customer situations and requirements, including business processes, programs/projects, IT, transformation, architecture, development, infrastructure, and operational topics.
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Plan and tailor Max Success Plan engagements to customer needs, develop value propositions, secure customer alignment, and coordinate contracts while collaborating with account teams, solution experts, industry experts, partners, executives, and delivery support teams.
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Ensure high-quality execution of Max Success Plans, including governance, executive reporting, escalation management, resource planning, procurement, contract management, and service delivery.
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Coordinate engineering services and expert resources across end-to-end customer engagements, including design, optimization, assessments, technical integration, validation, operations, enablement, training, and workshops.
REQUIREMENTS
We are looking for someone who meets the following requirements:
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Strong SAP business and technical solution architecture expertise.
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Strong facilitation, negotiation, and de-escalation skills.
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Excellent written and spoken communication skills, strong business acumen, and presentation skills.
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Ability to think creatively and innovatively.
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Strong cultural awareness, diplomacy, professionalism, and relationship-building skills.
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Highly customer-service oriented with strong customer management capabilities.
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Ability to build trust-based relationships and strong networks across customer IT, business organizations, and the SAP ecosystem.
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Proven problem-solving skills and a strong work ethic.
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Fluent spoken and written English.
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Open to travel.
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Bachelor's and/or Master's degree, preferably in Business, Economics, Computer Science, or Mathematics.
WORK EXPERIENCE
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10+ years of hands-on experience with SAP Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, and Third-Party and/or Partner Technologies.
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Experience with SAP S/4HANA, SAP Business Technology Platform (BTP), AI technologies, and/or SAP Cloud Line of Business solutions is preferred.
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Experience in SAP project management, value management, and quality management practices.
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Experience leading design, implementation, and change management projects.
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Experience in pre-sales, solutioning, procurement, contract lifecycle management, contract renewals, and customer retention.
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Experience working with C-level executives, senior leaders, influencers, and trusted advisors.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 457582 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid