UX Researcher

DoubleTap Consulting is a software consultancy that builds custom websites, product platforms and internal software for streaming, SaaS and commerce teams, working remotely from the US with clients including Hulu, Auth0, Italic and Raven Health. We're a senior-only team with no account layer and no junior bench — the people scoping the work are the people doing it, and we're looking for a UX Researcher who can bring that same directness to how we understand users.

As UX Researcher, you'll partner directly with designers and engineers across client engagements to make sure product and design decisions are grounded in real user behavior rather than assumption.

What you'll do

• Plan and conduct qualitative research — interviews, usability testing, contextual inquiry — across multiple concurrent client engagements
• Design and field quantitative studies (surveys, benchmarking, card sorts) to validate and prioritize product decisions
• Synthesize findings into clear, actionable insights and present them directly to client stakeholders and internal design/engineering teams
• Collaborate with designers early in the process to shape research questions around real product and business decisions
• Build and maintain a repository of research findings, personas, and journey maps that can be reused across engagements
• Advocate for the user throughout fast-moving engagements, balancing rigor with the pace of consulting timelines

What we're looking for

• 3+ years of experience as a UX researcher or in a closely related research role
• Strong command of core research methods — usability testing, interviews, surveys, and both moderated and unmoderated studies
• Experience translating research into artifacts (personas, journey maps, insight decks) that designers and engineers actually use
• Comfort working directly with clients and stakeholders, presenting findings clearly and defending methodology under questions
• Ability to scope and run research independently, without a large research team or extensive institutional support
• Strong written and verbal communication skills

Nice to have

• Experience conducting research for streaming, SaaS, or commerce products
• Familiarity with research in fast-paced, consulting or agency-style environments
• Experience setting up research practices from scratch at a growing organization