UX Researcher

Higglo Digital is an ABA and behavioral-health marketing agency that runs SEO, GEO, CRO, UX, web development, and digital PR as one integrated growth engine rather than six separate retainers. We're hiring a UX Researcher to bring rigorous, evidence-based research into how caregivers, referral partners, and care teams discover, evaluate, and convert on behavioral-health service pages and intake flows.

What you'll do

• Plan and conduct qualitative and quantitative research (interviews, usability tests, surveys, card sorts) with caregivers and other users navigating high-stakes, high-trust care decisions
• Partner with CRO, UX/design, and web development teams to identify friction points in service pages, intake forms, and decision moments
• Translate research findings into clear, actionable insights and recommendations for design and conversion experiments
• Synthesize behavioral and analytics data alongside qualitative findings to build a fuller picture of user journeys
• Present research findings to cross-functional stakeholders and help prioritize the roadmap based on evidence
• Maintain a repository of research insights, personas, and journey maps that can be reused across client engagements

What we're looking for

• Experience conducting end-to-end UX research, from study design through synthesis and reporting
• Strong facilitation skills for moderated interviews and usability sessions
• Comfort working with both qualitative and quantitative data, including analytics tools
• Ability to communicate research insights clearly to non-researchers, including designers, strategists, and account teams
• Experience researching complex, multi-session, or high-trust decision journeys (healthcare, finance, or similar regulated or sensitive categories) is a plus
• Strong organizational skills to manage research across multiple concurrent client engagements

Nice to have

• Familiarity with intake or conversion funnel research specific to healthcare or behavioral health
• Experience working within an agency or consultancy structure supporting multiple clients at once