Customer Education Manager

Migaru AI builds an AI-native CRM that automatically keeps customer records current by reading a sales team's email, calendar and calls — filing conversations, drafting follow-ups, and flagging what needs a human decision. We're hiring a Customer Education Manager to help customers and internal teams understand how to get the most out of the product, building the content and programs that turn new users into confident, successful ones.

What you'll do

• Design and build onboarding materials, in-product guidance, help center content, and video tutorials that teach customers how to use Migaru effectively
• Develop a scalable customer education strategy, including self-serve learning paths, webinars, and certification programs
• Partner with Customer Success and Support to identify common points of confusion and turn them into clear, proactive educational content
• Work with Product to stay current on new features and ensure education materials are updated ahead of releases
• Measure the impact of education programs on adoption, retention, and support ticket volume, and iterate based on data
• Act as the voice of the customer on usability and training needs, feeding insights back to Product and Engineering

What we're looking for

• 4+ years of experience in customer education, training, instructional design, or a related customer-facing role, ideally at a B2B SaaS company
• Strong written and verbal communication skills, with a track record of translating complex product functionality into clear, digestible content
• Experience building and maintaining a knowledge base, LMS, or similar content platform
• Comfort working cross-functionally with Product, Support, and Customer Success
• Data-driven approach to measuring what education content actually improves outcomes
• Self-starter who can build programs from scratch with minimal existing infrastructure

Nice to have

• Experience in a CRM, sales tech, or AI product category
• Familiarity with video production or e-learning authoring tools
• Experience launching a customer certification or academy program